Support
We're here to help. Find answers below or reach out directly.
Contact us
For account issues, billing questions, or product feedback, email us at support@adaptivai.online. Please include the email address associated with your account so we can help you faster.
We typically respond within 24 hours on business days.
Frequently asked questions
How do I reset my password?
Go to the sign-in page and click "Forgot password". You'll receive a reset link via email within a few minutes.
Can I use AdaptivAI without a wearable?
Absolutely. You can log workouts using time and RPE (perceived effort). Wearable integration is optional and improves accuracy over time.
How do I cancel my subscription?
Open Settings → Subscription in the app and tap "Manage subscription". You can cancel anytime and keep access until the end of your billing period.
Is my training data private?
Yes. We never sell your data. You can review our Privacy Policy for full details, and you can request data deletion at any time.
What sports does AdaptivAI support?
AdaptivAI works for running, cycling, swimming, and multi-sport training like triathlon. More disciplines are on the roadmap.